Return Policy
Right of Withdrawal
You have the right to withdraw from your purchase within 14 days without giving any reason.
The 14-day period begins on the day you, or a person designated by you, receives the goods.
To exercise your right of withdrawal, you must notify us within the 14-day period by contacting us at:
Email: [adelcopenhagen@gmail.com]
Please include your order number, full name, and the item(s) you wish to return.
How to Start a Return
To start a return, please email us at [adelcopenhagen@gmail.com] with the following information:
- Full name
- Order number
- Item(s) you wish to return
- Reason for return (optional)
We will then provide you with the necessary return instructions and return address.
Please do not send your return to the address shown on the original shipping package unless instructed to do so.
Return Shipping
The customer is responsible for the cost of returning an item.
We recommend using a tracked shipping service, as you are responsible for the package until it has been delivered to us.
Adel is not responsible for returns that are lost or damaged during transit.
Condition of Returned Items
To be eligible for a refund, returned items must be sent back in their original condition.
Items should:
- Be unworn and unused
- Not have been washed or altered
- Have all original tags attached
- Be free from stains, odors, makeup, or other signs of use
- Be returned in their original packaging where reasonably possible
You may inspect and try on an item in the same way you would in a physical store. However, if the item has been used beyond what is necessary to determine its nature, characteristics, and functionality, we may deduct an amount corresponding to any loss in value, where permitted by applicable law.
Refunds
Once we have received and inspected your return, we will process your refund.
Approved refunds will be issued to the original payment method used for the purchase.
The refund will include the cost of the original standard delivery method, where required by applicable law. If you chose a more expensive delivery option, we are not required to refund the additional cost.
The cost of returning the item to Adel is not refunded, except where the return is due to a defective, damaged, or incorrect item.
Please allow reasonable processing time for the refund to appear in your account after it has been issued.
Damaged, Defective or Incorrect Items
If you receive an item that is defective, damaged, or different from what you ordered, please contact us as soon as possible at [adelcopenhagen.gmail.com].
Please include your order number and, where appropriate, photographs showing the issue.
If the item is confirmed to be defective, damaged, or incorrectly sent, Adel will cover the reasonable return shipping costs and provide an appropriate remedy in accordance with applicable consumer law.
Exchanges
We currently do not offer direct exchanges.
If you would like a different size, color, or item, please return your original order in accordance with the return procedure above and place a new order separately.
Items That Cannot Be Returned
The right of withdrawal may not apply to certain products or circumstances where an exception under applicable consumer law applies.
If an item is specifically made or personalized according to your specifications, please contact us before placing your order if you are unsure whether it can be returned.
Contact
If you have any questions regarding returns or refunds, please contact us at:
Email: [adelcopenhagen.gmail.com]